In the era where every individual has one or the other health related problem, hospitals witness heavy crowds of patients on a daily basis. Well, there is not a single day that goes idle for the hospital staff. This situation of people’s gathering in health care institutions gives an unpleasant experience to the patients due to long waiting hours. To manage the patient flow in hospitals, queue software is an apt choice. It is an technologically advanced tool equipped with all the features that can make the process of availing services easy for the patients. It can bring a major difference in the way hospitals operate to satisfy the patients and make them feel comfortable.
If you are wondering how the solution can make the patient experience better with your hospital, check the article.
The ways to offer great experience to the patients via Queue software
Allow patient to make prior booking
One of the effective ways of enhancing the experience of the patient is to allow them to make a booking in advance of their arrival. It is very difficult for the patients to stand in hospitals to get attended to by the doctor. This can worsen their health. So, Queue software offers them a convenient option to make the booking from the comfort of their home. This not only reduces their waiting time but allows them to come to meet the doctor at their own chosen time slot.
The staff is well informed of the appointment and the details of the patient before they arrive. This enables them to attend to the individual nicely by preparing themselves with all necessary medical equipment and medication. Positively, this process where patients come with a booked appointment and get the treatment consumes very less time and makes them feel happy. This definitely contributes to boosting patient experience.
Help patient to align virtually
Moving further, the people who visit the health care institution directly can take advantage of kiosk applications to book their place in the patients line. If you wish for an effective long queue management system in the hospitals to help the inpatients, software is the sole solution. There is no shortcut to cut the queue of the patients but there is a way to manage them.
The kiosk screens can be placed in the waiting rooms or near the reception area so that the visitor can make use of it to get aligned in the virtual line. The kiosk is managed by the queue software which allows the patient to fill in the details such as name, contact information, health issue etc as instructed by the owner. After providing the necessary details, the tool generates a token number for the patient that informs them of the sequence number of their turn. So, this feature has reduced the gathering around the staff desk for registration and saved the patient from standing in long queues for unpredictable hours which can impact their health. The people with health issues can take a sigh of relief and relax till their turn.
Eliminate the waiting line in hospitals
Usually, after the registration procedure, people wait in queues to meet the doctor. If any individual moved out, they would miss their turn and had to stand at the end. This is very harassing and challenging for the people who are already suffering. But the software is an advanced tool to facilitate the patients with easy services at the hospitals.
Moreover, to make the wait time less difficult, there are digital signage screens that display the real time status of the queues to the people. This makes people aware of the estimated time for their turn. Meanswhile they are free to move around or do some other necessary work. Many times when the individual checks that there are hours to wait to meet the doctor, they can even go back home.
So, queue software is a perfect helping tool for the patients to enjoy the services without any hassle.
Easy navigation to the concerned department
Moving next, the people who are new to the hospitals often face difficulty in locating their concerned department or doctor. For instance: an individual with certain health issues visits the big multispeciality hospital with numerous departments and floors. So after getting the registration, they may have a good time to reach the place. So, this can be another reason to disappoint the patient with your services and give them a tough time to search for the doctor.
Positively, the hospital can make use of the digital signage screens to display the layout of the hospital with clear specification of each department. However, not only serving the patients with quality services is enough but paving an easy way to reach is equally important.
Notification at the time of their turn
The queue software keeps the patient informed of their turn through the notification that is automated via the tool. Though the patients or the person accompanying them do keep a check on the screens to know the wait time. But, they often miss or forgets the time. That is the reason, the software is built with amazing features like automatic reminders or notification to update the one before their turn so that they can be present at the hospital.
Earlier, the staff members used to perform this activity by themselves which consumed a lot of their time. Additionally, people could not hear properly whose name is being called out. It led to confusion as well with same name individuals. But due to the simplified operation with the help of the queue software, not only staff but patients have benefited greatly.
Conclusion
Lastly, hospitals struggle daily to manage their patients flow but face difficulty doing it manually. The everyday strength of people visiting to avail health care services can be managed well with the help of the queue software. It gives a satisfactory experience to the patients who come to avail the health care services.
Author Bio:
Allen Daniel has been associated with Qwaiting, the leading Queue Management System as a Content Head for the last 3 years. She provides smart queuing solutions to different business sectors
